Scroll down to Link to Windows and then select Don't optimize. Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization. We recommend turning it off for the Link to Windows app on your Android device. You're signed into the Link to Windows app with the same Microsoft account as you're using on your PC.įor some Android devices, your Battery Optimization settings may interrupt your connection. It's connected to the same network or Wi-Fi as your PC. Here are few things to try:īattery Saver is turned Off on your device. If you see an error message indicating your PC couldn't connect to your Android device, it could be for a variety of reasons. If you're trying to connect to a public Wi-Fi network (for example, in a hotel or at a coffee shop), network restrictions may prevent you from being able to connect. In such cases, we recommend talking to your IT department or network administrator.
If you're attempting to use Phone screen in your workplace, a successful connection may not always be possible. Note: Public and work networks may cause connection errors. You could try disabling these to see if it fixes the problem. Try connecting to the same network on both devices.Īre you behind a firewall or using a VPN? If so, it could be blocking communication between your devices. If you click on your PC/Android device Wi-Fi icon, you should be able to see these networks in the list. one that uses the 2.4GHz band and the other 5GHz. You may have two different Wi-Fi networks, e.g. Verify that your PC Wi-Fi is turned On and the connected network is the same as that on your Android device.
On your PC, go to Settings > Network & Internet > Wi-Fi. Start by checking your mobile connection in Settings > Connections > Wi-Fi and note the name of the network under the current network heading. They’ll both need to be turned on and connected to the same Wi-Fi network.Ĭheck if your Android device is connected to mobile data instead of Wi-Fi, by going into your device’s Settings > Connections > Wi-Fi and ensure your Wi-Fi toggle is turned On and underneath your current network is Connected.Ĭheck if your Android device is connected to the same Wi-Fi network as your PC. The Phone screen feature only works when your Android device and your PC can communicate with each other. For more information, see Introducing Microsoft Phone Link and Link to Windows. In addition, the Your Phone Companion app for Android is now called Link to Windows. Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link.
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